What we do

Our highly trained pharmacy team delivers a modern, patient‑focused service designed around convenience, safety and exceptional care.

We are proud to operate one of the most technologically advanced outpatient pharmacy services in the North East, with state‑of‑the‑art automation supporting fast, accurate and reliable dispensing.

Our pharmacies support the smooth running of the Trust by ensuring patients receive their medicines quickly and safely, allowing clinical teams to focus on delivering exceptional care.

Our expert pharmacy teams

Our expert pharmacy teams

  • Dispense high volumes of outpatient prescriptions quickly and safely
  • Provide clear, expert advice about medicines and minor illnesses
  • Support clinical pathways through specialist services, including chemotherapy dispensing
  • Ensure medicines are stored, handled and supplied in line with national safety standards
  • Deliver a friendly, accessible service with a strong culture of openness and professionalism

A recent General Pharmaceutical Council (GPhC) inspection rated our outpatient pharmacy at Sunderland Royal Hospital as fully compliant across all five key areas: governance, staffing, premises, services and equipment.

Our Services

Outpatient dispensing

We dispense over 192,000 prescriptions each year, marking a 146% growth since 2020.

75% of all prescriptions are dispensed using our advanced pharmacy robot, freeing staff time for direct patient interaction.

Home Delivery Service

Our reliable home‑delivery service supports around 2,000 patients, making 5,000+ deliveries per year. Providing convenience and continuity of care for those who need medicines at home.

Over‑the‑counter medicines

Patients can purchase a wide range of everyday medicines, healthcare products and self ‑ care treatments directly from our outpatient pharmacies.

Private and veterinary prescriptions

We offer safe and regulated dispensing for both private and veterinary prescriptions.

Expert advice and patient support

Our knowledgeable pharmacy team is available to offer guidance on minor ailments, medication queries and safe medicine use.

Our registered pharmacies operate across:

  • Sunderland Royal Hospital
  • South Tyneside District Hospital
  • Phoenix Pharmacy, Sunderland (oral chemotherapy service)